• The member will not add on to the printed prices where the standard rate of commission has been included
  • Total transparency between member, Client, Venue & Suppliers
  • No fees to be charged to client unless so stipulated in a contract between client and member
  • Release provisional bookings timeously
  • Clients to be billed directly, where possible
  • Venue and Supplier contract to be signed by clients, where possible
  • At members’ discretion, advise venues of client name when making enquiries or bookings
  • No poaching of other members’ clients
  • Member to ensure that the Venue and Suppliers receive a written working document/brief for the event, at least one week prior to the event. A copy of this document to be sent to the Client (Professional Conference Organisers only)
  • Any amendments are sent timeously in writing, to the Venue and/or Suppliers
  • The member will endeavour to ensure that clients pay venues timeously and follow-up with clients until full amounts have been paid
  • Members will respond to invitations as soon as possible after receiving them, even if, at the date of receiving invitation , a member is unable to confirm their attendance, a response is to be sent in acknowledgement of receipt of the invitation.
  • Members will never be a “no-show”
  • Members will adhere to a Venues’ Terms & Conditions
  • Any dispute between members and/or Venues and Suppliers, will be brought to the attention of the Chairperson and EXCO. Should arbitration be considered fair or necessary, such arbitration is immediately executed in order for all parties to be given a fair opportunity to state their case. Three such arbitrations have taken place to date with all having been successfully negotiated where all parties agreed to a fair and just conclusion.